Experience
Minimum 1 -2 yrs
Description
The University seeks to engage a Helpdesk Technician in the Department of Information and Communication Technology
Responsibilities
As a HELPDESK TECHNICIAN, you will be
-
Provide first-level technical support for hardware, software, network, and user access issues
-
Log, track, and manage support requests through the helpdesk system
-
Resolve routine ICT incidents and escalate complex issues appropriately
-
Install, configure, and maintain end-user devices and standard software
-
Support user account management, email, and basic network connectivity
-
Provide user guidance and basic training on ICT systems and applications
-
Maintain accurate support records and documentation
-
Assist with ICT asset inventory and lifecycle management
-
Support ICT projects and deployments as assigned
-
Uphold ICT policies, procedures, and service standards
Qualification
-
National Diploma in Information Technology, Computer Science, Information Systems or related field
-
Five (5) Ordinary Level Passes including English Language and Mathematics
-
Minimum one (1) year experience in an ICT support or helpdesk role
Overview
-
Title
HELPDESK TECHNICIAN
-
Experience
1 -2 yrs
-
Qualification
Diploma
-
Date Posted
1 week ago
Gwanda State University
Excellence through Esprit De Corps
-
Landline
08688009154
-
Whatsapp
0781 924 111
-
Email
human.resources@gsu.ac.zw
-
Website
www.gsu.ac.zw
-
Location
Epoch Mine , Filabusi
